Frequently asked questions
Short answers to the questions we hear most. Still stuck? Email us at support@biscaynebaysupply.store.
How long does shipping take?
Most orders are processed within 1–3 business days and arrive within 5–7 business days of shipping. You’ll get a tracking link by email as soon as your order leaves our facility. Expedited options are available at checkout.
Do you ship free?
Yes — standard shipping is free on all orders over $99. Orders under $99 ship at a flat $9.99. Oversized items such as cabinets, workbenches and lifts may ship by freight; any freight surcharge is shown at checkout before you pay.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), plus Apple Pay and Google Pay. Every payment is processed over an encrypted, PCI-compliant connection — see our Payment & Security page.
Can I return an item?
Yes. We offer a 30-day return window on unused items in their original packaging. See Returns & Refunds for the full details and how to start a return.
Do your tools come with a warranty?
Most of our equipment carries a manufacturer warranty against defects. Warranty terms are listed on each product page. If something arrives defective, contact us and we'll make it right.
Where do you ship from?
We ship from our U.S. facility to addresses across the United States. At this time we do not ship internationally.
How do I track my order?
When your order ships we email you a tracking number and a link. If you created an account at checkout you can also see tracking under your account’s order history.
Do you sell to businesses and shops?
Yes — we sell to individuals, home garages, and small professional shops alike. For a larger or recurring order, email us and we'll help.