Last updated: October 31, 2026
Returns
We offer a 30-day return policy on most items. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5-10 business days.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@biscaynebaysupply.store.
Shipping Returns
To return your product, please contact us at support@biscaynebaysupply.store for a return shipping label. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.